Credit and Debit Card Help Center

Contact us if your debit card is lost or stolen or you notice unauthorized transactions

Call 269.375.6702 or 800.442.7340 from 8 a.m. to 5:30 p.m. on Monday through Friday; and from 9 a.m. to 12:30 p.m. on Saturdays
After hours and on holidays, call 866.652.7143 if you have debit card problems
During business hours, we'll instantly issue you a new card on the spot
If you feel like you have been a victim of fraud or receive suspicious emails or phone calls, contact us immediately at 269.375.6702 or 800.442.7340

Frequent Questions and Help

Let us know if you're traveling out of state

Before heading on vacation, let us know you’ll be traveling to ensure uninterrupted use of your debit or credit card.

Out-of-state or international purchases may be flagged as potential fraud and blocked until your authorization can be confirmed.

Give us a call at 269.375.6702 or email us your member number at travelmemo@fenxiong.net to notify us of travel dates.

How to change the PIN on your debit and credit cards

Call 800.851.4859 and follow the prompts
Make the change at any Arbor Financial Credit Union ATM
Speak with an Arbor Financial Representative by calling 269.375.6702
Forgot your PIN? Speak to with an Arbor Financial Credit Union Representative by calling 269.375.6702 during regular business hours

Accessing credit card information in Online & Mobile Banking

To access credit card information online, simply log into Online & Mobile Banking and click on your credit card number. This will take you directly to your card information.

Protect Yourself Against Card Fraud with the Card Control App

Card control services are available for your Arbor Financial credit and debit card in one convenient app.*

Lock and unlock your card(s) for security
Set alerts on your card(s) and get notifications when it is used
Report your credit or debit card lost or stolen
- If your credit card was previously registered in the Card Control App, you will automatically receive a new replacement digital credit card that can be added to your digital wallet.
Set notifications and control limits for better security
Set-up travel notifications to ensure uninterrupted use of your card when out of town

Get the App